How to Cancel Your Order on Aliexpress and Get Refund [The Complete Guide]

Some of the question we get very often on this platform are: “How do I cancel Aliexpress order?” “Can I cancel Aliexpress order?” “Will I get a refund when I cancel my Aliexpress order?”

The short answer to those questions is yes, you can cancel your order and get a refund… but it depends.

This kind of situation is common.

For some reasons after placing our order, we can change our mind. This may be because we found a better product, or we just discovered we don’t actually need what we just ordered.

Whatever the reason may be, learning how to cancel your order is very crucial.

Aliexpress is a standard online store and as with every other standard and reputable online stores, there is an option to cancel your order on Aliexpress and we will look at it in details.

There are three possible scenario when it comes to canceling order on Aliexpress: when the payment is still processing, when your payment has been confirmed but the order is yet to be shipped, and when the order has been shipped and we will look at how to cancel your order and get a refund for each scenario.

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How to Cancel Your Aliexpress Order When the Payment is Still Process

If you decide to cancel your order right after making payment, simple head over to your Aliexpress account, click on “My order“, click the “Cancel” button.

Cancel Aliexpress Order on Mobile App

Cancel Aliexpress Order on Mobile App

If you do this on time, the payment might still be processed but the order will be canceled right after and your money refunded to you after some few businesses day through the means you used to make payment.

How to Cancel Your Aliexpress Order When the Order is Yet to be Shipped

If your payment has been confirmed but the order hasn’t been shipped and you decide you cancel your order, the process is the same. Click on “My order“, and click on the “Cancel” button.

Cancelling Aliexpress Order

Then you will be asked to select the reason for cancelation. If the order was made by mistake, select the reason for cancellation. If it was ordered for the seller’s fault, then you will be asked to open a dispute.

However, you should note that when canceling order in this situation, the seller will have to accept your order cancelation request before a refund will be issued.

In most cases, the seller will honor the request and make a refund but sometimes the seller may refuse to accept the order cancelation request.

What to Do When the Seller Refuses to Accept the Cancelation

Like we mentioned, sometimes the seller may refuse to accept the cancelation request. This may be because they have either sent out the order and it is yet to reflect on the order page, or simply don’t want to lose the money. Note that if the seller has sent out the order, they must provide you with a tracking number within 5 business days.

If the seller has sent the package and provided tracking number, then you will have to wait to receive the package and then apply for a return within the return period. But if the seller didn’t provide any good reason for not canceling the order, then you will have to open a dispute. The Aliexpress team will look into the matter and resolve it amicably.

How to Cancel Your Aliexpress Order When the Order has Been Shipped

If the order has been shipped, unfortunately you can no longer cancel the order. You will have to wait till you receive the package and then you will apply for a return.

How to Return Aliexpress Order

You can already know how to cancel order on Aliexpress. But how about how to return a package to Aliexpress? Let’s look at it.

The first thing you should know is that you are the one to cover the return cost unless the seller you bought from offers free return option. Also, do not remove the package or throw it away.

If the product is in Aliexpress, the return process will take a few days or more depending on where you are sending from since the package will travel to China. If you bought from Aliexpress Plaza, whose stock is in your country, the process will be faster and also safer due to the proximity.

You can return an order on Aliexpress by going to your order page and clicking on the “My orders” button. Then click on “Refunds and disputes“. There, you will be able to enter the reason for the return. You have up to 15 days to reach a settlement with the seller. If you and the seller can’t reach a common ground by the end of 15 days, then Aliexpress team will intervene in the matter to solve it.

Frequently Asked Questions

How long does it take to get a refund from Aliexpress after cancelling my order?

If the seller accepts your cancellation request, it can take up to three business days for the refund to be processed and can take up to another 7-business day for the refund to be complete.

Getting Refund on Aliexpress

If I cancel Aliexpress order paid with coupon, can I get the coupon back?

That depends on the Aliexpress coupon. Most Aliexpress coupons has a very short validity period. If you the coupon is still valid at the time of you cancelling the order, you may get the coupon back but this may only be so if all the order paid with the coupon where cancelled.

What if I just want to change the order and not cancel it?

Well, unfortunately there is no straight way to change your Aliexpress order after placing the order. If you want to change an item with another item from the same seller, the only option here is to contact the seller and inform them of this. A good seller will oblige to this. If you want to change the item with item from another seller, then you will have to cancel the order following the order cancellation process above and then place a new order with the new seller you want to order from.

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Frequently Asked Questions on How to Cancel AliExpress Orders

Can I cancel AliExpress order after payment?

The short answer is yes. You can cancel AliExpress order so long as it has not been shipped.

How to cancel AliExpress order after paying?

The procedure is very simple and just as we have outline above. Just go to your order history, select the order you want to cancel and click the cancel button.

Do I get a refund after I cancel AliExpress order?

Yes. AliExpress will give you full refund through the same means you used to make payment after you cancel your order on AliExpress.

How long does AliExpress take to refund?

Generally, it takes anywhere from 1 business days to 7 business days depending on the payment method.

How to cancel AliExpress order after shipping?

Unfortunately, you can’t cancel AliExpress order after the order has been shipped. The best option is to contact AliExpress and ask what you can do about it or wait for the order to arrive and file for a refund.

How to cancel order on AliExpress app?

Similarly, to cancelling order AliExpress order on the web, simply log into your account on the mobile app, go to your order history, select the order you want to cancel and click the cancel button.

How to cancel an unpaid order on AliExpress?

If you have not paid for your order yet on AliExpress, it makes it a lot easier to cancel the order. Just go to your order history page on AliExpress and locate the cancel button.

How to cancel order awaiting payment on AliExpress?

This is just the same as cancelling unpaid order on AliExpress we answered in the question above.

Do I get my coupon back after I cancel AliExpress order?

If the coupon is still valid, you can still reuse it. However, if it is an AliExpress new user coupon, you may not be able to use it again, depending on the coupon.

That’s it on cancelling AliExpress order. We hope this article helps you cancel your AliExpress order and get a refund. If you still have question, share it in the comment section below and we will be more than happy to help you. You can learn more about AliExpress coupons here.

How to contact AliExpress?

Aliexpress has its headquartered at Alibaba’s (the parent company) headquarters in Hangzhou, Zhejiang Province, China.

The address is as follows:

  • Alibaba Co, Ltd, 969 West Wen Yi Road, Yu Hang District, Hangzhou 311121, China

You can also reach customer service 24 hours a day, 7 days a week via Alibaba at the following number:

  • (+86)571-8502-2088 (Aliexpress does not have a hotline of it own) or through the AliExpress live chat at the bottom of this page.

Also, by email to the following email addresses:

  • dispute@aliexpress.com or complaint@aliexpress.com

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